Refund Policy for OBF
Effective Date: [2026]Last Updated: [2024]
At OBF, we aim to ensure customer satisfaction with our products and services. If you are not entirely satisfied with your purchase, we are here to help.
1. Eligibility for Refunds
Refunds may be issued under the following conditions:
- The product or service is found to be defective or not as described.
- The purchase was made in error, and a refund request is submitted within [insert number of days, e.g., 14] days of the purchase date.
- A service was not delivered as agreed.
2. Non-Refundable Items
Certain items or services are not eligible for refunds, including but not limited to:
- Items marked as “Final Sale” or “Non-Refundable.”
- Services already rendered or partially completed.
- Digital products or downloadable content that has been accessed.
3. Process for Requesting a Refund
To request a refund:
- Contact us at [Insert Contact Information] within [insert time frame, e.g., 14 days] of your purchase.
- Provide proof of purchase (e.g., order number, receipt).
- Explain the reason for your refund request.
Our team will review your request and respond within [insert time frame, e.g., 5 business days].
4. Approval and Issuance of Refunds
If your refund is approved:
- Refunds will be processed via the original payment method.
- It may take [insert time frame, e.g., 5–10 business days] for the funds to appear in your account, depending on your payment provider.
5. Exchanges (if applicable)
If you prefer, we may offer an exchange for a defective product instead of a refund. Exchanges are subject to item availability.
6. Cancellations
For services, cancellations may be eligible for a refund if requested at least [insert time frame, e.g., 24 hours] before the service is scheduled to be provided.